Shipping + Delivery

Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from all over the world, we currently only deliver within Australia.

Standard Shipping (we do not deliver to PO Boxes)

• Please note Covid protocols are resulting in longer shipping times in affected areas and this is something that we cannot predict or control

Express Shipping

• Orders are typically sent via Aramex or Australia Post, and their current advice is that some parcel deliveries are being delayed due to major COVID-19 disruptions
• Express Deliveries to remote/rural areas will take longer than to metro areas 

SHIPPING RATES 

• Standard shipping is $15.00 Australia wide 

OTHER IMPORTANT SHIPPING INFORMATION

Correct delivery details: It's really important that we receive accurate delivery addresses as there may be delays and/or re-delivery fees for changes to addresses. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate. If the mistake is ours, we will pay all re-delivery fees and replace/refund gift boxes as required, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.  

Authority to leave : means that if no one is at the nominated address when delivery is attempted, the parcel can be left somewhere safe at that location.  If you do not wish for the parcel to be left unattended, please specify in the  special instructions at checkout. Once parcels are delivered to the nominated address, we accept no responsibility for loss.

Delivery Times/Late Deliveries: As we rely on couriers, we provide our best estimates for shipping times, and we cannot provide or guarantee specific delivery dates and times. . If your delivery is later than you expect, please first check the tracking details which we email to you once your gift is on the way , and contact the courier as required. 

Deliveries to hospitals: Due to the Corona virus, some couriers are not offering shipping to hospitals - please check with the hospital before placing your order. We will need precise delivery instructions including Hospital Name, Ward, Recipient Name (and any other name they may be known by). Please consider discharge times as patients may have been discharged before your gift arrives and re-delivery fees will apply if they have left the hospital and delivery was attempted.

Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. When ordering gifts with alcohol from us, you declare that the intended recipient is 18 or over.